Refund and Dispute Policy
Refund treatment for scoped digital services.
Norvadex LLC provides digital advertising, creative, content, website, and reporting services. Because these services involve planning, labor, review, and custom deliverables, refund treatment depends on the written scope and the stage of work.
Before work begins
If a client cancels before work has started, Norvadex will review the payment status, scope, and administrative costs to determine whether a full or partial refund is appropriate. Any non-refundable deposits or setup fees should be explained before payment.
After work begins
Once work has started, refunds may be limited because time, planning, research, writing, design, creative direction, or campaign review may already have been performed. Norvadex may offer a partial refund, revised deliverable, or other resolution depending on the situation and written scope.
Completed work
Completed and delivered work is generally not refundable unless the written agreement states otherwise or an error needs correction. Clients should review deliverables and raise concerns promptly.
Third-party costs
Ad spend, platform charges, hosting, domains, plugins, software, paid assets, and other third-party costs are not controlled by Norvadex LLC and may not be refundable by Norvadex.
Disputes
Clients should contact contact@norvadex.com first so the issue can be reviewed. Include the project name, invoice or payment reference, date, and a clear explanation of the concern.